Service
Pre-sale Service:
We can provide one-stop-shopping for industrial gas equipment. Our expert team will support you with professional feasibility analysis and solutions. We believe that our rich knowledge and positive attitude will help you to realize an optimal return on investment. We offer the following pre-sales services:
1)To communicate with customers and understand their needs
2) To provide professional technical proposals and recommend the right models
3)To estimate the ROI cycle based on the customer’s local conditions
4) We can quote EXW, FOB, CFR or CIF price according to customer’s needs.
5)For oversized equipment not suitable for container transportation, CFR term is suggested, because our partner forwarders can provide professional services at best rates.
Sales Service:
1.Delivery time:
Item：Delivery time
Air Separation Plant：6-18 months
Tank：Stock or 2-4 months
Cryogenic Semi Trailer Tanker：4 months
Cryogenic liquid pump：10 days to 1 month
Vaporizers：15 days
Pumps：7-30 days
Dewar Flask：5-30 days
Cylinders：35 days
Dry ice machine：25 days
Dry ice blasting machine：25 days
2. Spare parts:
We will send some free spare parts together with air separation plant. Usually, the quantity is enough for 1-2 years’ use, so you do not need to get any extra. If you still need more spare parts, we can provide a list of spare parts from which you can choose and purchase according to your needs.
3. Follow-up:
We will follow up the progress since the date of signing the purchasing contract until the completion of installation and commissioning. We will enforce strict process management and provide you with thoughtful services:
a. provide different drawings at different stages. Below is the main drawings and communications with client for ASU project:
1)First design review meeting & documents
2)Submission of process flow diagram drawing
3)Submission of the heat and material balance drawing
4)Submission of general layout plan drawing
5)Submission of P&ID
6)Submission of layout & finalized utility
7)Submission of equipment drawings & Civil load data
8)Design review & finalization
9)Design review & approval of documents
10)Submission of final drawings
11)Final design review & approval of drawings
12)Final submission of drawings
13)Manufacturing & delivery preparing work
14)Suggested civil & foundation drawing to the buyer
b. inform the customer about the progress
c. offer guidance on necessary preparations
d. send pictures of the finished products
After-sales Service:
All of our products enjoy a one-year warranty. Some spare parts will be provided together with the equipment. Within the warranty, for non-operational errors, we have free technical support and spare parts for you. You can send fault descriptions and photos or videos to us, and our engineers will offer their professional advices. We will send free accessories to you if necessary. After the warranty period, we offer lifetime maintenance, consulting services and accessories at cost.
a.For air separation plant, we cover the full range of design, customization, installation instruction, commissioning and training services. We can also send engineers to offer on-site support. But the customer has to cover the round-trip air tickets, accommodation, food, transportation, medicine, insurance and other expenses for our engineers. In addition, a supervision fee of USD200 should be paid to our engineers per person per day. If we have to overstay for the customer’s reason, we will charge an extra compensation.
b. For small equipment, such as the storage tank, pump, vaporizer,etc., we do not offer on-site supervision service. The installation of small equipment is quite simple, and the customer can easily finish the installation according to the drawings provided by us. The package of drawings mainly includes vendor drawing, equipment flowchart, pipeline and instrument flowchart, equipment layout drawing, and base condition drawing. We only provide these drawings upon order placement. But before the order placement, we can send drafts or other documents for reference.
OEM:
We can make customers' logos onair separation plants, dewars, storage tanks, cylinders, and semi-trailers, etc.
English Documents:
We have been focused on developing overseas markets, after the formal order confirmation and receipt of deposit, we can offer a whole package of English-language files including scenarios, drawings, manuals,etc.